Refund policy

When shopping for auto parts online at Koskowski Automotive, LLC, it's essential to understand our return policy to ensure a smooth shopping experience. Below is a comprehensive overview of our return policy.

General Return Policy

  1. Return Window: Customers typically have a specified period (e.g., 30 days) from the date of delivery to initiate a return. This allows ample time to inspect the parts and ensure they meet expectations.

  2. Condition of Items: To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Parts that have been installed or used may not be eligible for return.

  3. Non-Returnable Items: Certain items may be non-returnable, including:

    • Electrical parts (e.g., batteries, sensors) that have been installed.

    • Special order items or custom parts.

    • Items that have been damaged due to misuse or improper installation.

Return Process

  1. Initiating a Return: Customers should contact customer service or use the online return portal to initiate the return process. A return authorization number (RAN) may be required.

  2. Return Shipping: Customers are usually responsible for return shipping costs unless the return is due to an error on the part of Koskowski Automotive, LLC (e.g., wrong item sent, defective product).

  3. Packaging: Items should be securely packaged to prevent damage during return shipping. It is advisable to include all original packaging materials, manuals, and accessories.

Refunds and Exchanges

  1. Processing Time: Once the returned item is received and inspected, refunds are typically processed within a certain number of business days (e.g., 5-10 business days).

  2. Refund Method: Refunds are usually issued to the original payment method. In some cases, store credit may be offered instead.

  3. Exchanges: If a customer wishes to exchange an item for a different part, they may need to return the original item and place a new order for the desired part.

Customer Support

For any questions or concerns regarding the return policy, customers are encouraged to reach out to customer support via email, phone, or live chat. Providing order details will help expedite the process.

Conclusion

Understanding the return policy of Koskowski Automotive, LLC is crucial for a hassle-free shopping experience. By adhering to the guidelines outlined above, customers can ensure that they are well-informed about their rights and responsibilities when it comes to returning auto parts.