Refund policy
We accept returns within 30 days of delivery on both new and used parts. If something isn't right, contact us and we'll walk you through it.
Used parts
Used parts are recycled OEM parts pulled from donor vehicles. They are sold in the condition shown in the listing photos and description, will show normal wear, and do not come in original packaging.
You can return a used part within 30 days of delivery as long as it is in the same condition you received it and has not been installed. The buyer pays return shipping.
Fitment is the most common reason for a return. Message us your year, make, model and engine (and 2WD/4WD where it applies) before you order and we'll confirm compatibility first.
New parts
New parts can be returned within 30 days of delivery if they are unused, in original condition, and in the original packaging with any manuals and accessories included. The buyer pays return shipping.
What we cannot accept
- Parts that have been installed, unless the part is defective
- Electrical parts that have been installed, including batteries and sensors
- Special order and custom parts
- Parts damaged by misuse or improper installation
How to start a return
Email sales@koskowskiautoparts.com or call 315-593-6310 with your order number and the reason for the return. We'll reply with return instructions and the address to send it to. Please wait for those instructions before shipping anything back.
Pack the part securely. Parts damaged on the way back to us may reduce your refund.
Return shipping
The buyer pays return shipping.
If the return is our error — wrong part sent, or a part that doesn't match its description — we cover return shipping and refund you in full.
Refunds
Once we receive the part and inspect it, we issue your refund to the original payment method within 5 business days. There is no restocking fee. Original shipping charges are refunded only when the return is our error.
Exchanges
We don't process direct exchanges. Return the original part for a refund and place a new order for the part you need — that's the fastest way to get the right one moving.
Damaged or incorrect orders
If your part arrives damaged or isn't what you ordered, contact us within 30 days of delivery with photos. We'll cover return shipping and send a replacement or a full refund.
Questions
Koskowski Automotive, LLC
857 Hannibal St., Fulton, NY 13069
sales@koskowskiautoparts.com
315-593-6310